Shipping & Storage
Canada Post shipping, Canada-wide.
Every order ships from our Canadian lab via Canada Post in secure, discreet packaging. Choose tracked or untracked at checkout. The summary below covers dispatch windows, delivery times by region, what's included, and how we handle issues in transit.
Secure, Discreet Packaging
Each item ships in a secure outer box with the vial nested in protective inserts to limit movement in transit. Packaging is plain and discreet.
Weekday Dispatch
Orders leave the lab on weekdays, usually Monday to Wednesday. This keeps transit times short and avoids parcels sitting in the network over a weekend.
Canada Post Shipping
Every order ships via Canada Post. Choose Tracked ($20, with a tracking number and signature on request) or Untracked ($10) at checkout. For tracked orders, we email your Canada Post tracking number as soon as the shipping label is generated.
Storage on Receipt
Move lyophilized vials to 2 to 8°C refrigeration on receipt and protect them from light. Long-term storage is generally at −20°C. See each product page for product-specific notes.
Delivery Times
Typical transit by region.
Canada Post dispatch estimates (not from order placement). Orders placed Thursday afternoon or Friday usually dispatch the following Monday.
| Region | Typical transit |
|---|---|
| Greater Toronto Area | 1 to 2 business days |
| Ontario (rest of province) | 2 to 3 business days |
| Quebec & Maritimes | 2 to 4 business days |
| Prairie provinces (MB / SK / AB) | 3 to 5 business days |
| British Columbia & North | 3 to 6 business days |
| International | Case-by-case review |
Times are typical for tracked orders, counted from Canada Post dispatch, and may vary with weather, statutory holidays, or remote routing. Untracked orders can take longer. We do not guarantee specific transit windows.
What's included
Flat-rate Canada Post shipping.
Included
Tracked, $20 CAD
Canada Post with a tracking number and signature on request.
Included
Untracked, $10 CAD
Canada Post lettermail-style shipping at a lower cost, no tracking.
Included
Free over $300 CAD
Orders with a subtotal of $300 CAD or more ship free, in your chosen method at no charge.
Issues in transit
If a package arrives damaged or doesn't arrive.
If a package arrives compromised (packaging opened, crushed, or otherwise unsuitable), hold the items, photograph the packaging, and email the catalog team within 48 hours of delivery. We will review the shipment with Canada Post and arrange a replacement or credit at our discretion.
If a package arrives physically damaged (a broken vial, leaking packaging, or visible transit damage), keep the parcel and the Canada Post label, photograph the damage, and contact us within 48 hours. We replace at our cost.
If a package doesn't arrive, please give the tracking 1 to 2 business days past Canada Post's "out for delivery" or last-scan update, then email the team with the order number. We will open a trace with Canada Post and re-ship if needed.
Replacements ship on the next dispatch window. We do not require return of compromised material. Please dispose of it through your lab's standard process for unsuitable reference materials.
Contact for shipping issues
Use the contact page with Order Issue / Existing Order selected, or email directly with your order number, photographs, and a brief description.
All products are intended strictly for laboratory research use only. Not for human consumption. Not for medical, diagnostic, therapeutic, veterinary, or household use. Product information is provided for research identification and catalog purposes only.
Returns
All sales are final.
All sales are final. No returns or exchanges. Because these are lyophilized research materials with cold-chain storage requirements, we cannot verify the handling of a vial once it leaves our lab, so returned stock can never re-enter the catalog.
This is separate from shipments that arrive damaged or never arrive. Those are our problem, not yours: report either within 48 hours of delivery (or of the last tracking scan) and we replace the order at our cost, as described above. We never ask you to return compromised material.
Please check your order confirmation before sending payment, since we cannot reverse a completed Interac e-Transfer or Bitcoin payment once an order has shipped.