Contact
Reach the catalog team.
Email is the only way to reach Superb Peptides. We respond within 1–2 business days from superbpeptide@gmail.com.
Email the catalog team
superbpeptide@gmail.comFor the fastest response, write from the email address on the order (or the one you plan to order from), and include your order number and product catalog code where relevant. We do not take inquiries by phone, social media, or messaging apps.
Acknowledgement
By emailing Superb Peptides about a catalog item, you acknowledge that all products are research-use-only laboratory materials. The catalog team does not provide usage, dosing, or human-consumption guidance.
How to tag your email
A short tag in the subject line helps us route your message faster. Each route has a typical turnaround.
General Catalog Questions
Product specifications, storage information, label revisions, or anything else about the catalog.
Subject · Catalog ·
Within 1 business day
Documentation Requests
Certificate of Analysis (COA) references, batch and lot identifiers, or label revision history for a specific catalog item.
Subject · Documentation · ORDER NUMBER
1–2 business days
Wholesale & Institutional Accounts
Academic, research-group, and institutional pricing for repeat-order workflows. Include your organisation and the catalog items you order most.
Subject · Wholesale · ORGANISATION
2–3 business days
Verified Lab Address Request
Our lab address is provided to verified research customers on request. Include a short note about your research context.
Subject · Lab Address
1–2 business days
International Order Inquiry
We primarily serve Canada. International handling is reviewed case-by-case. Please write before placing an order from outside Canada.
Subject · International · COUNTRY
2–3 business days
Order Issue / Existing Order
Issue with an existing order — damaged in transit, wrong item received, missed delivery, or anything else. Include photographs where relevant.
Subject · Order Issue · ORDER NUMBER
1 business day