For Laboratory Research Use Only·Not For Human or Animal Consumption

Frequently Asked

Common research catalog questions.

If you do not see your question, reach the catalog team through the contact page. We do not provide usage, dosing, or human-consumption guidance of any kind.

01 · Ordering & Payment

How do I place an order?
Add items to the cart, open the cart drawer, click Proceed to Checkout, fill in contact and shipping details, choose Interac e-Transfer or Bitcoin, accept the research-use confirmation, and place the order. You'll then see payment instructions for the method you chose.
What payment methods do you accept?
Two methods: Interac e-Transfer (Canadian bank transfer, exact CAD) and Bitcoin. The exact payment details appear at checkout and in your confirmation email, and we confirm each payment by hand before dispatch. Institutions with other payment requirements can say so on the inquiry form on our Wholesale page.
Why don't you take credit cards?
Card networks and mainstream payment processors treat research-chemical suppliers as high-risk, so we accept Interac e-Transfer and Bitcoin instead. We confirm every payment by hand before dispatch, and we never see or store card or bank details.
Is there a discount for paying with Bitcoin?
Yes. Paying in Bitcoin takes 5% off the product subtotal, applied automatically at checkout. Copy and paste the payment address from your order instructions rather than typing it, and send the exact amount shown.
How soon after I pay does my order ship?
We confirm each payment by hand, then ship on the next dispatch day. We dispatch on weekdays, usually Monday to Wednesday, so an order paid on Thursday afternoon or Friday usually ships the following Monday. Unpaid orders are released after 72 hours.
Is there a minimum order?
No minimum order. You choose a flat Canada Post rate at checkout: $10 CAD untracked or $20 CAD tracked, anywhere in Canada. Orders over $300 CAD ship free.
Do you offer wholesale or institutional pricing?
Yes. Catalog volume discounts apply automatically at checkout, and academic groups, research institutions, and contract research organisations can request a written quote for larger or recurring orders through the inquiry form on our Wholesale page (superbpeptides.ca/wholesale). We confirm the organisation first, then send pricing, lead time, and lot documentation.

02 · Shipping

How are temperature-sensitive products shipped?
In secure, discreet packaging through Canada Post. We ship orders on weekdays, usually Monday to Wednesday. We list storage requirements, including refrigeration at 2 to 8°C where it applies, on each product page.
Where do you ship?
Anywhere in Canada by Canada Post, including BC and the North. We review international orders one by one, so please contact us before you order from outside Canada.
How long does delivery take?
After we ship a tracked order, transit usually takes 1 to 2 business days within the GTA, 2 to 3 elsewhere in Ontario, 2 to 4 to Quebec and the Maritimes, 3 to 5 to the Prairies, and 3 to 6 to BC and the North. Untracked orders can take longer. See the Shipping and Storage page for the full breakdown.
Will I get tracking? Should I choose tracked or untracked?
Tracked shipping ($20) includes a Canada Post tracking number, emailed as soon as we create the label, with signature on request. Untracked shipping ($10) has no tracking number and can take longer. For a first order, tracked is the safer choice. Orders over $300 ship free in whichever method you pick.
Do orders go through customs?
No. We ship within Canada by Canada Post, so your order never crosses a border or passes through CBSA customs. That also avoids the long transit times of overseas suppliers.
Will heat or cold in transit damage the vials?
Our peptides ship as lyophilized (freeze-dried) powder, which is generally stable at room temperature for the short time it spends in transit. Move the vials to 2 to 8°C refrigeration, away from light, as soon as they arrive.
I didn't get my confirmation or tracking email. What should I do?
Check your spam and promotions folders first, since some email providers filter these messages. If it isn't there, email superbpeptide@gmail.com from the address on your order with your order number and we'll resend it. Tracking emails go out only for tracked orders, once the label is created.
What if my package arrives damaged?
Hold the items, photograph the packaging and Canada Post label, and contact us within 48 hours of delivery. We replace damaged items at our cost, and you do not need to return the damaged material.

03 · Products & Catalog

Are these products approved for human or animal consumption?
No. We supply every product in our catalog strictly for laboratory research use only. They are not approved as drugs, supplements, cosmetics, food, or veterinary products, and they are not intended for human or animal consumption.
What do the catalog codes (SP-RETA-10, etc.) mean?
SP is the catalog prefix. The middle part is a short identifier for the peptide (RETA = Retatrutide). The last number is the strength per vial in milligrams (10 = 10 mg). The same code appears on the product card, detail page, label, cart, and order summary.
How should I store products on receipt?
Move lyophilized vials to 2 to 8°C refrigeration on receipt and protect them from light. Long-term storage is generally at −20°C. See each product page for product-specific storage notes.
What's in the catalog right now?
Six well-documented reference compounds: Retatrutide, MOTS-c, TB-500, GHK-Cu, BPC-157, and Tesamorelin. We keep the catalog small on purpose so we can present and document every entry well.
What's the difference between bacteriostatic water and sterile water?
Bacteriostatic water is sterile water with 0.9% benzyl alcohol added as a preservative. The preservative slows microbial growth, so one bottle can be used for several preparations, while preservative-free sterile water is meant for a single use. The preservative does not slow the chemical breakdown of a peptide.
My vial looks almost empty, or the powder has broken apart. Is that normal?
Yes. A 10 mg freeze-dried cake is a very small amount of material, so a full vial can look nearly empty, and the cake often breaks apart in transit. Neither changes the content. Our lab reports measure the actual milligrams in the vial, and you can request documentation for your lot with your order number.
How is BPC-157 different from TB-500?
They are different molecules. BPC-157 is a synthetic 15 amino acid peptide based on a sequence from a gastric protein, and TB-500 is a synthetic peptide based on the actin-binding region of thymosin beta-4. Most published work on both is preclinical. Our BPC-157 vs TB-500 research guide and each product page cover the details, with cited references.
How is Retatrutide different from semaglutide and tirzepatide?
In the published research, semaglutide acts on the GLP-1 receptor, tirzepatide on the GIP and GLP-1 receptors, and retatrutide on the GIP, GLP-1, and glucagon receptors. Retatrutide is an investigational compound that is not approved by Health Canada. We supply it only as a research reference material and make no claims about outcomes.
Can I return an unopened vial?
No. All sales are final, because once a vial leaves our lab we can't verify how it was handled, so returned stock can never re-enter the catalog. Damaged or missing parcels are different: report them within 48 hours and we replace them at our cost, with no return required.
Do you publish dosing, administration, or human-use guidance?
No. We do not provide usage, dosing, administration, or human-consumption guidance of any kind, and we make no medical, performance, fat-loss, muscle-growth, anti-aging, or disease-treatment claims about any product. Product pages reference published academic research areas for catalog context only.

04 · Documentation

Is documentation available?
Yes. Independent third-party reports are published for each tested compound on our Lab Results page, with the measured quantity and purity listed, and you can request documentation for the exact lot you received.
How do I get the COA for my exact lot?
The representative COA is published on each tested product's page. For your exact lot, email superbpeptide@gmail.com from the address on your order with the order number and catalog code in the subject (e.g. "Documentation · ORDER NUMBER"). We verify the requester against the order and return the lot-specific documentation by email.
How do the published COAs relate to my batch?
The COA on each product page is representative of recent tested production. Because purity is verified per lot, we match the exact documentation to the lot you actually received on request, rather than implying one document covers every batch.
How do I know a lab report is genuine and not edited?
Every Janoshik report carries a unique verification key. Email us with the compound name and we'll send the key, then enter it at janoshik.com/verify to pull up the original report directly from the lab and compare it with ours. Anyone can ask, and you don't need to order first.
How many milligrams are actually in each vial?
Our reports measure the content, not just the purity. Retatrutide 10 mg measured 10.71 mg, BPC-157 10 mg measured 10.74 mg, TB-500 10 mg measured 11.58 mg, and GHK-Cu 50 mg measured 57.29 mg. Every published report measured at or above the labeled amount.
How do I know the Retatrutide is really retatrutide?
We submitted our Retatrutide sample to Janoshik as a blind test against semaglutide, tirzepatide, and retatrutide, so the lab identified the compound without being told what to expect. The report is on our Lab Results page.
What does the purity percentage on a report mean?
HPLC purity is the share of the detected material in the sample that is the target compound, measured by chromatography. It does not tell you how many milligrams are in the vial, which is why our reports also list the measured amount against the label. We give purity to three decimal places rather than a rounded marketing number.
Do your reports test for sterility or endotoxins?
No. Our reports cover identity, quantity, and HPLC purity. They do not test sterility or endotoxins. Our products are supplied as research materials, not as sterile pharmaceutical products.
Why don't MOTS-c and Tesamorelin have lab reports yet?
Their third-party reports aren't published yet. We add each report to the Lab Results page as soon as it's in hand, and we never estimate a result or borrow one from another compound.
What if no third-party documentation exists for a lot?
We tell you directly. We do not estimate, borrow from other lots, or imply coverage that is not documented for the lot you received.

05 · Compliance & Research Use

Who is allowed to buy from Superb Peptides?
We limit our catalog to research-use-only laboratory settings: academic and institutional labs, biotech research groups, and independent researchers working in compatible settings. When you place an order, you confirm that you are acquiring the materials for research use only.
Do you ship to individuals seeking products for personal use?
No. We do not knowingly sell to anyone seeking products for personal consumption, medical use, veterinary use, or any non-research purpose. We reserve the right to decline any order that conflicts with the research-use-only terms.
How do I get in touch with Superb Peptides?
By email only, at superbpeptide@gmail.com. We do not take inquiries by phone, social media, or messaging apps. Email from the address on your order, or the one you plan to order from, and include any order number or catalog code so we can route the message quickly.
Where can I read your full disclaimer?
See the Research Use Disclaimer page, linked in the footer. The disclaimer applies to every catalog item, product page, and order.
Are your products approved by Health Canada or the FDA?
No. Catalog items are not drugs, supplements, food, cosmetics, or veterinary products, and Health Canada, the FDA, and other equivalent regulators have not approved them for human or animal use. They are reference materials supplied for research-use identification only.

All products are intended strictly for laboratory research use only. Not for human consumption. Not for medical, diagnostic, therapeutic, veterinary, or household use. Product information is provided for research identification and catalog purposes only.

Question we didn't cover?

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