Frequently Asked
Common research catalog questions.
If you do not see your question, reach the catalog team through the contact page. We do not provide usage, dosing, or human-consumption guidance of any kind.
01 · Ordering & Payment
How do I place an order?
Add items to the cart, open the cart drawer, click Proceed to Checkout, fill in contact and shipping details, choose Interac e-Transfer or Bitcoin, accept the research-use confirmation, and place the order. You'll then see payment instructions for the method you chose.
What payment methods do you accept?
Two methods: Interac e-Transfer (Canadian bank transfer, exact CAD) and Bitcoin (including Lightning, with automatic confirmation through a secure hosted checkout). Wholesale and institutional accounts can arrange another settlement method. Contact us through the contact page with Wholesale / Institutional Account selected.
Why Bitcoin?
Bitcoin works well for a research-use catalog. It settles fast across Canada, avoids the card-network category reviews that research suppliers often face, and gives the buyer no chargebacks to worry about, since your transaction is your receipt. We never store payment data.
Is there a minimum order?
No minimum order. You choose a flat Canada Post rate at checkout: $10 CAD untracked or $20 CAD tracked, anywhere in Canada. Orders over $500 CAD ship free.
Do you offer wholesale or institutional pricing?
Yes. We offer it to academic groups, research institutions, and contract research organisations that place recurring orders. Contact us with your organisation name and the catalog items you order most.
02 · Shipping
How are temperature-sensitive products shipped?
In secure, discreet packaging through Canada Post. We ship orders on weekdays, usually Monday to Wednesday. We list storage requirements, including refrigeration at 2 to 8°C where it applies, on each product page.
Where do you ship?
Canada-wide through Canada Post, tracked, with signature on request. We review international orders one by one. Please contact us before you place an order from outside Canada.
How long does delivery take?
After we ship, transit usually takes 1 to 2 days within the GTA, 2 to 4 days across Ontario, Quebec, and the Maritimes, and 3 to 6 days to the Prairies, BC, and Northern Canada. See the Shipping and Storage page for the full breakdown.
Will I get tracking?
Yes. We email your Canada Post tracking number to the address on the order as soon as we generate the shipping label. You can follow the shipment on canadapost.ca.
What if my package arrives damaged?
Hold the items, photograph the packaging and Canada Post label, and contact us within 48 hours of delivery. We review the shipment with Canada Post and arrange a replacement or credit at our discretion. You do not need to return damaged material.
03 · Products & Catalog
Are these products approved for human or animal consumption?
No. We supply every product in our catalog strictly for laboratory research use only. They are not approved as drugs, supplements, cosmetics, food, or veterinary products, and they are not intended for human or animal consumption.
What do the catalog codes (SP-RETA-10, etc.) mean?
SP is the catalog prefix. The middle part is a short identifier for the peptide (RETA = Retatrutide). The last number is the strength per vial in milligrams (10 = 10 mg). The same code appears on the product card, detail page, label, cart, and order summary.
How should I store products on receipt?
Move lyophilized vials to 2 to 8°C refrigeration on receipt and protect them from light. Long-term storage is generally at −20°C. See each product page for product-specific storage notes.
What's in the catalog right now?
Six well-documented reference compounds: Retatrutide, MOTS-c, TB-500, GHK-Cu, BPC-157, and Tesamorelin. We keep the catalog small on purpose so we can present and document every entry well.
Do you publish dosing, administration, or human-use guidance?
No. We do not provide usage, dosing, administration, or human-consumption guidance of any kind, and we make no medical, performance, fat-loss, muscle-growth, anti-aging, or disease-treatment claims about any product. Product pages reference published academic research areas for catalog context only.
04 · Documentation
Is documentation available?
Yes. Third-party Certificates of Analysis are available on each tested product's page, and you can request the COA for the exact lot you received.
How do I get the COA for my exact lot?
The representative COA is published on each tested product's page. For your exact lot, email superbpeptide@gmail.com from the address on your order with the order number and catalog code in the subject (e.g. "Documentation · ORDER NUMBER"). We verify the requester against the order and return the lot-specific documentation by email.
How do the published COAs relate to my batch?
The COA on each product page is representative of recent tested production. Because purity is verified per lot, we match the exact documentation to the lot you actually received on request, rather than implying one document covers every batch.
What if no third-party documentation exists for a lot?
We tell you directly. We do not estimate, borrow from other lots, or imply coverage that is not documented for the lot you received.
05 · Compliance & Research Use
Who is allowed to buy from Superb Peptides?
We limit our catalog to research-use-only laboratory settings: academic and institutional labs, biotech research groups, and independent researchers working in compatible settings. When you place an order, you confirm that you are acquiring the materials for research use only.
Do you ship to individuals seeking products for personal use?
No. We do not knowingly sell to anyone seeking products for personal consumption, medical use, veterinary use, or any non-research purpose. We reserve the right to decline any order that conflicts with the research-use-only terms.
How do I get in touch with Superb Peptides?
By email only, at superbpeptide@gmail.com. We do not take inquiries by phone, social media, or messaging apps. Email from the address on your order, or the one you plan to order from, and include any order number or catalog code so we can route the message quickly.
Where can I read your full disclaimer?
See the Research Use Disclaimer page, linked in the footer. The disclaimer applies to every catalog item, product page, and order.
Are your products approved by Health Canada or the FDA?
No. Catalog items are not drugs, supplements, food, cosmetics, or veterinary products, and Health Canada, the FDA, and other equivalent regulators have not approved them for human or animal use. They are reference materials supplied for research-use identification only.
All products are intended strictly for laboratory research use only. Not for human consumption. Not for medical, diagnostic, therapeutic, veterinary, or household use. Product information is provided for research identification and catalog purposes only.
Question we didn't cover?
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